If your course is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
In case cancellation requested by the student is approved, a credit note shall be issued after deducting an administrative fee of 25% of the MRP of the course. Such credit note can be used towards a future online course. The Credit note issued would be valid for a period of 6 months from the date of issue.
Timescale for refund
We shall process the refund (credit note) due to the student (after deduction of 25% administration charges) as soon as possible and, in any case, within 30 calendar days of request. While we make every effort to run courses as advertised, we reserve the right to change course content, assessment, dates and trainer/moderator. We also reserve the right to suspend any student who disrupts a course by his or her unacceptable behaviour.
Email us at firstname.lastname@example.org or call our contact at 95911 91111 in case of any assistance.